This document describes the Reports page in the Teliqon Portal and explains how to use the Calls and SMS summary reports. It covers the tab structure, filtering, grouping, export options, report parameters, and pagination controls.

General Information

On the Reports page, two summary reports are available - for calls and SMS.

Calls

The Calls tab contains the following elements:

Tab switcher (Inbound or Outbound calls);
Top toolbar;
Summary report with parameters;
Bottom toolbar.

You can access this page from the sidebar menu on the left:

Tab switcher

Using the quick tab switch, you can quickly select the call type and view the corresponding statistics.

Report parameters are identical for both categories, which simplifies the analysis of summary data for each type.
Please note: the ‘Inbound calls’ tab is currently under development.

The top toolbar consists of the following elements:

Export report button ‘CSV Download’;
‘Elements per page’ dropdown list. It has the following options:

a. 10 per page
b. 15 per page
c. 25 per page
d. 50 per page
e. 100 per page
f. 250 per page

‘Group by’ button;
‘Filter’ button.

CSV Download

After clicking the export report button, a CSV file will be downloaded to your device.

The data in the file is generated according to the selected call type (inbound or outbound calls), as well as all applied filters and grouping parameters.

Example of exported data:

Group by

Instead of viewing each call individually, the system groups them into categories and calculates summary metrics (count, duration, cost, etc.).

You can group calls by:

Date - grouping by time to analyze load dynamics. The system aggregates calls by days and hours. For example: if a total of 26 calls were made on March 2nd, the report will show the exact number of calls for each hour of that day separately, provided that the "Hour" time interval is selected in the filter.
Country - analysis of popularity and costs by geographic directions. The system groups all calls by a specific country and displays summary statistics on costs and call duration for that direction.
Date & Country - a highly detailed report using both parameters simultaneously. It shows statistics for each country broken down by each day, allowing you to accurately track changes in traffic and costs for specific directions over time.

By default, grouping is set to Country.

Filter

Using the Filter button, you can filter data by the following parameters:

Time period - select the date in the calendar for which you want to display call information.
Period - select the required interval from the list (Hour, Day, Week, Month).
Country - select one or more countries from the list to display their statistics.

You can combine these parameters to obtain more detailed data.

Once you have selected the required filtering parameters - you need to click the ‘Apply’ button.

If you want to reset all filter values - click ‘Clear’.

Call summary report

Depending on the selected call type and the applied filters and grouping, you will see a summary call report. This allows you to analyze traffic and control costs in real-time, evaluate connection quality for specific directions, and track the overall efficiency of your telephony.

Description of report parameters:

Date (UTC) - displayed when grouping by Date. Shows the start of the time interval (hour and day) for which the data in a single row is aggregated. This allows you to compare activity and load across different periods.
Destination Code - appears when grouping by Country. Displays the country name and its international ISO code (e.g., UKR, POL). All metrics within a single row apply specifically to this geographic direction.
Total Calls - the total number of all call attempts within a single row (including unsuccessful ones). This indicates the overall traffic volume for the selected criteria.
Billable Calls - the number of successful connections within a single row for which the system charged a fee.
Billable Duration - the total duration of all paid calls within a single row. This allows you to quickly assess the total billable time for the selected period or direction.
ACD (Average Call Duration) - the average duration of a single successful call within a single row. This metric helps analyze the substance of conversations and communication efficiency.
ASR (Answer-Seizure Ratio) - the percentage of successful connections relative to the total number of attempts within a single row. This is the primary marker of connection quality and stability.
Total Cost - the total cost of all calls recorded within a single row. This is the final financial indicator for the selected time or country.

Additionally, you can use quick data sorting directly within the table. Only one such parameter can be active at a time. It has 3 states, which you can switch between by clicking on the quick filter:

No sorting;
Sort descending;
Sort ascending.

Clicking on a different quick filter will return the previously selected one to its initial state (no sorting).

The lower panel contains pagination for easy navigation and looks as follows:

SMS

The SMS tab is identical in structure to the Calls tab and contains the following elements:

Top toolbar
Summary report with parameters
Bottom toolbar