User menu
This document describes the User menu in the Teliqon Autodialer Software interface. It explains the available controls, including the phone button, microphone button, theme toggle, language selection, and user profile avatar. It also indicates where users can find more details about account management.
General Information
The User menu is located at the top of the screen, aligned with the Teliqon logo.
The user menu in the manager's account consists of the following elements:
- Phone button. Clicking this button opens a WebRTC client pop-up window, allowing you to manually dial a lead's number and call them without leaving the dialer system.
- Microphone button. This button allows you to mute or unmute your microphone during a call or while listening to a call, if needed.
- Theme toggle. Switch between light and dark modes.
- Language selection. Choose your preferred interface language. Ukrainian and English are currently available.
- User Profile Avatar. Clicking on the avatar opens a dropdown menu from which you can navigate to your account management page or log out of the dialer interface. More details about this page can be found in the Settings documentation.
Agent’s Dashboard Overview
This document describes the agent dashboard overview in the Teliqon Autodialer Software personal account. It explains how agents log in, pass health checks, manage statuses, handle calls, use feedback, change passwords, and run a voice test.
Dashboard
This document explains that the dashboard consists of three pages: Active Campaigns, Active Agents, and real-time Call Statistics. It also describes available functions and possible interactions with agents’ calls, such as Spy, Whisper, and Barge (different modes of joining a live call).
