Build with Teliqon

This document describes the differences between the dialer admin dashboard and the manager dashboard. It explains which features are available to administrators and which are not, compared to managers.

This document describes the agent’s personal dashboard, its interface, available capabilities, and how an agent interacts with the system as a whole.

This document describes how to view, create, edit, and delete agents in the Teliqon Autodialer system. It covers the Agent List page structure, including search, pagination, sorting, agent–campaign associations, and all available management actions.

This document provides an overview of the core functionality of the Campaign entity, including campaign configuration options such as viewing, creating, editing, and deleting campaigns.

This document explains that the dashboard consists of three pages: Active Campaigns, Active Agents, and real-time Call Statistics. It also describes available functions and possible interactions with agents’ calls, such as Spy, Whisper, and Barge (different modes of joining a live call).

This document describes how to work with leads and lead lists, as well as what information is available on the callbacks page. Users will also learn how to import leads into the system, including a step-by-step import guide.

This document explains how to securely log in to the Teliqon Autodialer system using your credentials and access your personal dashboard. It also describes the password recovery process, including email-based reset steps and password requirements.

This document describes how to view and manage information about managers assigned to a project in the Teliqon Autodialer system. It explains the structure of the Managers List page, including search, filtering, sorting, and the data available for each manager, as well as access limitations based on user roles.

This document explains how to use the Reports section in Teliqon Autodialer Software to analyze call activity, campaign performance, and lead statistics using real-time and historical data, filters, and export tools.